Governance

E-Government also known as e-gov, digital government, online government, or connected government is digital interactions between a government and citizens (G2C), government and businesses/Commerce (G2B), government and employees (G2E), and also between government and governments /agencies (G2G). Essentially, the e-Government delivery models can be briefly summed as:

G2C (Government to Citizen Service Assistance)

  • e-Citizen Services
  • National Voter Service Portal
  • National Career Service
  • Grievance Redressal
  • e-Tourist visa
  • My Visit
  • e-Commercial Services
  • e-Educational Services
  • National Scholarships Portal
  • e-India Information
  • e-Market Information
  • e-Postal & Telecom Services
  • e-Public Utility Form
  • e-Rural Development Related Information
  • e-Transportation
  • IRCTC Services
  • Know your Employee Provident Fund balance through online
  • PDS portal of India
  • eSign-Online Digital Signature Service
  • DigiLocker
  • Pradhan Mantri Gramin Digital Saksharta Abhiyan
  • e-Hospital
  • Digitize India Platform
  • PRAGATI platform
  • Public wi-fi hotspots
  • Bharat Net

G2B (Government to Bussinesses Assistance)

  • Government procurement Electronic procurement marketplaces
  • Electronic auctions
  • e-learning
  • Awarding ofcontracts
  • Electronic incorporation forms
  • Monitoring of delivery
  • Monitoring performance and payment
  • Updating corporate information
  • Project management cooperation
  • Sending electronic payments
  • Sending / receiving answers electronically On-line meetings
    Sending filled-out electronic forms (eg tax forms, social insurance forms)

G2G (Government to Governments)

  • Centralized clearance licensing or accreditation from various offices

G2E (Government to Employees)

  • Payroll and pension plans
  • Obtaining training information
  • Accessing benefit eligibility information

B2C (Business to Consumer)

  • Banking/ Insurance
  • Mobile & DTH Recharge
  • Agriculture
  • Telemedicine
  • Education
  • Flight/Bus/Train Tickets/Money Transfer
  • Banking kiosk
  • Bill Payments

Electronic Government essentially refers to ‘The utilization of IT, ICTs, and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery in the public sector. E-government describes the use of technologies to facilitate the operation of government and the disbursement of government information and services. E-government, deals heavily with Internet and non-internet applications to aid in governments’ ability to interact and deliver services to its citizens. Effective implementation of eGovernance initiatives can transform the way services are delivered to its citizens, helping national and state governments to align their services effectively with the changing needs of both citizens and stakeholders, as well as develop the economy. An eGovernance system primarily involves the creation, storage, analysis, dissemination and use of information which reduces delivery cycle times, improves service delivery efficiency and brings in transparency and accountability to all stakeholders alike. Our expertise with Government, private and social sector services assistance systems has enabled us to deliver path breaking solutions to government systems at various levels. The solutions that have been delivered fall in various important functions within government systems like Health, Municipal Reforms, Transportation, urban development, utilities etc.


e Governance offerings include:
WEB PRESENCE marked by web presence of public/ private institutions and dissemination of information. This information is also being integrated for citizen access through the portals which provide basic information on Government, private and social sector services assistance. Web presence can range from basic and static information to access to databases, documents, policies etc. with the aid of help features and site map.


INTERACTIVE PRESENCE is marked by an interactive interface with stakeholders with pro-active solutions to problem solving and electronic requests for services and financial transactions. The service starts on the internet but does not always end there. Applications related to property tax, land registration, property titles are now being replicated at the national level. Efforts to widen the reach of these basic services to ordinary citizens through community access in several ways – through Online Sections at Government, private and social sector services assistance, integrated service delivery through one-stop service centers like Jan SevaKendras.


TRANSACTIONAL PRESENCE- Completion of transactions on the internet and access to internet. This interaction in turn results in vertical and horizontal integration which changes the way a service is delivered, the effort being for completion of the transaction for the service through the internet with putting in place of back-end integration. The architectural model for this stage requires interoperability and convergence. There is electronic communication between the platform and citizen and the transaction is completed online.


ONLINE AND OFFLINE SUPPORT is our main advantage. The VLE will be eligible to get offline and online support from our SLA timing will be 10am to 5pm on all working days (State level). The online support means through web, Mobile, App and through remote access software only. The offline support means the trainer from the SLA will come to VLE’s location and give training about all related works. The offline support/Training is free for first training only and will be charged second spot training onwards.